Solving the big challenges of inclusive services through peer-to-peer learning

Themes: Regulation Sanitation Utilities WASH Water
Countries: Bangladesh Bangladesh-local Ghana Ghana-local Kenya Kenya-local Madagascar Madagascar-local Mozambique Mozambique-local Zambia Zambia-local

There is no greater way for city authorities and regulators to learn about developing inclusive water and sanitation services than from their peers – other institutions around the world who are confronting similar issues.

That was the thinking behind the Urban WASH Inclusion Masterclass 2019, organised by WSUP and the Water Supply and Sanitation Collaborative Council (WSSCC) and held in Maputo, Mozambique in December.

We wanted to provide a space where institutions could speak openly about the shared challenges they are dealing with every day. We also wanted to highlight the institutions that are making real change, and enable other institutions to work out whether they can learn from these successes and adapt them for their own use.

Around 80 people from 11 countries across sub-Saharan Africa and south Asia – principally representatives of utilities, municipalities, regulators, ministries and NGOs – came together for a programme of peer-to-peer learning focused on inclusive service delivery. The event also considered how experiences from rural settings could inform urban services.

We focused on:

  • How can utilities transform to achieve inclusive water services delivery?
  • How can city authorities support inclusive sanitation services delivery?
  • How can regulatory authorities support and incentivise inclusive service delivery?
  • How can we better implement equality and non-discrimination approaches to ensure genuinely equitable service delivery?

Watch the video to learn more.