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A guide to non-revenue water reduction: how to limit losses, strengthen commercial viability and improve services

Themes: Innovation Non-revenue water Utilities Water
Countries: Bangladesh Ghana Kenya Madagascar Mozambique Zambia

This guide has been developed as a resource for water utilities to support implementation of Non-Revenue Water (NRW) reduction programmes.

It covers what NRW is and why it matters, before providing systemic guidelines that can be adopted by utility managers, engineers and operations staff to plan and implement a phased, sustainable NRW programme.

A recent Practice Note describing a successful programme undertaken in Madagascar is also available. Read it now.