Institutionalising pro-poor services: A new Key Performance Indicator for Kenyan utilities

Themes: Regulation Utilities WASH Water
Countries: Kenya

The Kenyan water and sewerage regulator, WASREB, has introduced a new Key Performance Indicator (KPI) mandating utilities to report their efforts to serve low-income areas. KPI 10 requires utilities to demonstrate their pro-poor strategies, mapping and engagement, now essential to placing highly in WASREB’s annual ranking.

This Practice Note outlines the 7-year process – driven by WASREB with long-term support from WSUP – that led to the KPI’s eventual introduction.