PUBLICATIONS

Integrating mobile tech into sanitation services: insights from Pula

Themes: Faecal sludge management Innovation Market development
Countries: Ghana Kenya Mozambique Zambia

Service providers involved in faecal sludge management are held back by a lack of current data on their customer base, operating standards and levels of service. Pula, a mobile app, was developed to address this data gap.

This publication shares the learning from a 3-year process of developing a Minimum Viable Product (MVP) for the Pula app. We outline how the MVP was designed and developed, supported by reflections from the app development team about the technology and user requirements.

The publication concludes with three key recommendations identified by the app development team:

  • Focus on one core feature and ensure this is fit for purpose;
  • Establish a relationship with one target customer, allowing the product to be tested over longer periods; and
  • Focus on developing a product tailored to a single market, which can then be adapted for new markets as required.

See also: Design, Prototype, Test: using Design Sprints to develop an app for sanitation service providers