Strengthening the business model for FSM services in Lusaka: a tariff review process

Themes: Faecal sludge management Finance Market development Sanitation Utilities
Countries: Zambia

Chazanga Water Trust has provided an affordable, accessible and safe pit-emptying service to low-income customers in Lusaka since August 2014, the result of a partnership between Lusaka Water and Sewerage Company (LWSC) and WSUP.

This Practice Note explains the process behind LWSC’s recent price adjustment for its FSM service in Chazanga, and situates that within its wider journey towards becoming a viable and sustainable FSM model.