Facilitating water utilities to serve low-income communities.

One of the challenges water utilities faces in Kenya is providing access to clean and safe drinking water in low-income communities. Many residents in these areas rely on illegal water connections, which pose health risks and result in non-revenue water for the water utilities.

WSUP has been collaborating with water utilities across Kenya to find a sustainable solution to extend water services to these underserved populations and eliminate illegal connections.

In partnership with the Nairobi City Water and Sewerage Company (NCWSC)and WSUP have extended over two kilometres of the piped water network in various low-income areas to facilitate pre-paid water dispensers connectivity.

Further, WSUP has been closely supporting the NCWSC social team in undertaking marketing and demand creation for the uptake of water connections at both the household and community levels. This has resulted in increased metered connections, resulting in improved billing and revenue collection by the utility. Pre-paid water dispensers were introduced to simplify the process, allowing residents to access water and pay for it upfront conveniently.

 As a result of these initiatives, over 70,000 residents in Mukuru, Nairobi, now have access to affordable, clean, and safe drinking water. Extending water services to low-income areas has provided a vital resource to those with limited or no access.

 With continued efforts and investments, WSUP aims to replicate these successes in other cities and further contribute to the overall well-being of urban low-income populations.


Sophey Akoya Njeche, Nairobi, Kenya

“Our problems have been solved because we fetch water frequently. We have seen our living standards improved”

Faustina Boachie, Ghana Water Company

Sophey Akoya Njeche collects water from a prepaid water dispenser installed by the WSUP project in the Mukuru community, in Nairobi, Kenya. This provides clean water from Nairobi’s city water utility at a subsidised price, significantly cheaper than the private water vendors residents were previously forced to rely on.

“I have been here for approximately seven years. Before the start of the water project, we used to buy water at five shillings per container. Since the start of the project, our problems have been solved because we fetch water frequently. We have seen our living standards improved. Before the start of the project, there were challenges that were associated with water.

Sometimes there was unavailability of water, or you find there is little water, so you had to queue and most of the time we could not afford to pay for water, we find ourselves buying only two or three containers. For us mothers, cleanliness has been simplified, we wash our clothes frequently. Mostly we major ourselves in cleanliness because we have enough water.”