Strengthening utilities and WASH governance

In Madagascar, WSUP prioritises working with service providers to increase their ability to serve low-income customers. WSUP’s Utility Strengthening Framework (USF) is a process for driving long term change that places the utility and its staff in charge. In Madagascar, WSUP has supported the national water and sanitation utilities (JIRAMA and SMA) to undergo this process, empowering staff to take the lead for the development and implementation of priority projects.

In Madagascar, alternating severe droughts and flooding are making it harder to access safe, clean water outside of formal services and with high volumes of water lost to leaks and burst pipes, national water and electricity utility JIRAMA struggled to serve poor urban residents. WSUP trained specialist teams in the utility to manage water losses, saving over 302 million gallons of water in the last two years alone, and enabling water services to be extended to low-income communities.

WSUP has also strengthened JIRAMA by providing new equipment for laboratories responsible for water quality testing and training and technology aiming at reducing non-water revenue (both physical and commercial losses). This has helped prepare JIRAMA for a much more ambitious future, characterised by growth in water distribution and higher quality of its services.


Théodore RAFANOMEZANTSOA, Mahajanga, in the north of Madagascar

“The water supply in Mahajanga has improved significantly. Previously, we produced 26,000 cubic metres a day, and currently we are at 28,000 cubic metres a day.”

Faustina Boachie, Ghana Water Company

Théodore RAFANOMEZANTSOA is Studies and Works Manager at JIRAMA in the coastal city of Mahajanga, in the north of Madagascar. The water distribution services in the city have improved, thanks to WSUP’s support under a programme called WADA, which was funded by USAID and the Coca-Cola Foundation. 

Théodore says: “After the connection of the F4 borehole and the replacement of the 3 GEPI pumps provided by the WADA project, the water supply in Mahajanga has improved significantly. Previously, we produced 26,000 cubic metres a day, and currently we are at 28,000 cubic metres a day. As a result, the high areas of the city get water for more than five hours, whereas before they only got water for two hours. Low areas, on the other hand, get continuous water. The capacity expansion of the pipe network that JIRAMA and the Ministry of WASH are currently doing is complementary to the WADA project to increase water production for the population.”


Pascale RAKOTOMAHANINA, Antananarivo, Madagascar

“We have received several items of equipment for the JIRAMA laboratories”

Faustina Boachie, Ghana Water Company

Pascale RAKOTOMAHANINA is manager at JIRAMA’s Water Quality Management Department, working at the utility’s laboratory in Antananarivo, which was improved under the WADA programme, funded by USAID and the Coca-Cola Foundation, and delivered by WSUP.

She says: “Through the WADA project, we have received several items of equipment for the JIRAMA laboratories, including: a molecular absorption and atomic absorption spectrophotometer; a precision scale, a PH meter, a gamma ray measuring device and an oven.”

Bruno RAKOTOARIVELONANAHARY works at the Physico-Chemical Water Quality Control Department at JIRAMA, Madagascar’s water utility, at the Antananarivo laboratory. The WADA programme has provided support to his work, via the provision of new, modern equipment and training for his team. He says:

“These devices allow us to analyse new elements in the group of heavy metals such as: cobalt, nickel, mercury, and strontium – analysis that we had not been able to do before. Thanks to the new lab equipment, we can reduce our expenses, improve our testing capacity, and above all, strengthen the capacity of our team. Before the delivery of the equipment, we had to carry out water quality analysis in external laboratories, which required us to have a special budget. To ensure the correct use of these machines, we received training for employees. We handle them with care and, above all, we put aside a budget for upkeep and maintenance.”