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Laundry block user in Antananrivo

News

12 Aug, 2020

What can the water sector learn about customer service from UK energy providers?

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School sanitation in Aeroporto B

News

6 Aug, 2020

The virtuous circle of good customer service: experience from Mozambique

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Rangpur citywide inclusive sanitation photoshoot

News

30 Jul, 2020

Marketing the un-marketable? Selling sanitation in Bangladesh

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NAWASSCO official and residents

News

24 Jul, 2020

Customer experience: everyone’s business and no one’s responsibility

Read more

Kiosk operator serves a customer in Madagascar

News

15 Jul, 2020

‘Leaky bucket marketing’: the importance of balancing acquisition with retention

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Illegal water connections Biafra, Nairobi

News

16 Jun, 2020

Citywide access to water and sanitation services in Kenya

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Dirty water_ John Laing

News

2 Jun, 2020

Stronger regulators crucial to improving sanitation services for the poorest, report finds

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Publications

2 Jun, 2020

Referee! Responsibilities, regulations and regulating for urban sanitation

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CS Water Inspects handwashing points

News

28 May, 2020

How can the global WASH sector respond better in future crises?

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Publications

20 May, 2020

Attitudes of decision-makers towards urban sanitation: Does gender make a difference?

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Publications

20 May, 2020

Barriers for female decision-makers in Kenya’s sanitation sector

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Mtendere East water point

News

18 May, 2020

Fighting Covid-19 sustainably: four steps to creating water solutions that will last

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